Shipping Policy

1.Compliance and regulatory requirements:

We will comply with the relevant laws and regulations of the European Union, particularly those related to the transportation of retail products, including safety, labeling, packaging, and transportation documentation requirements.

We will ensure that our transportation operations align with EU laws, regulations, and quality standards.

2.Transportation methods and delivery:
We will select appropriate transportation methods to ensure timely and secure delivery of retail products to EU countries.
We will collaborate with logistics partners who have a good reputation and compliance record to ensure proper handling and delivery of goods.

3.Cargo security and packaging:
We will take necessary measures to ensure the security of retail products during transportation.
We will package retail products appropriately to prevent damage, leakage, or any other unforeseen circumstances.

4.Delivery time and tracking:
We will make every effort to deliver retail products to EU countries within the agreed-upon delivery time.
We will provide tracking services so that customers can have real-time visibility into the location and delivery status of their goods.
Handling exceptional circumstances:

5.Handling exceptional circumstances:

In case of loss, damage, or delayed delivery of goods, we will take immediate actions to address the issue.
We will work closely with customers, providing necessary support and assistance to resolve any transportation issues.

6.Complaints and dispute resolution:
If customers have any complaints or disputes regarding the transportation process, we will promptly address them and seek fair and satisfactory resolutions.
We encourage customers to provide relevant evidence and detailed descriptions in a timely manner, allowing us to better understand the issue and take appropriate actions.

We do our best to process & ship all orders as soon as possible. Most orders are processed within 24-48 hours. We process orders between Monday-Friday and do not ship on weekends.

Our main warehouses are in the EU and North America. For mailing in other regions, please contact our mailbox services@erayaktech.com for confirming whether it can be delivered.

For orders outside the EU, we require 7 days for transit.

If the goods are not delivered for more than 3 days, please contact us to find out the specific reasons and make a decision according to your own situation. We will unconditionally cancel the order for the undelivered products.

• Free Shipping • Standard Delivery (3-5 working days (Mon-Fri))
  We offer free shipping on all orders over $30 to the lower 48 states in American.This excludes Alaska, Hawaii, and Puerto Rico.If the product is less than $30, the shipping cost is generally $5 within the European Union and the United States
• We provide shipping free services with Austria,Belgium,Bulgaria,Cyprus,Croatia,Czech,Denmark,Estonia,Finland,France,Germany,Greece,Hungary,Ireland,Italy,Latvia,Lithuania,Luxembourg,Malta, Netherland, Poland,Portugal,Romania,Slovakia,Slovenia,Spain,Sweden.

• Standard (Local) Shipping:

Applies to the following countries:

America,Austria,Belgium,Bulgaria,Cyprus,Croatia,Czech,Denmark,Estonia,Finland,France,Germany,Greece,Hungary,Ireland,Italy,Latvia,Lithuania,Luxembourg,Malta,Netherland,Poland,Portugal,Romania,Slovakia,Slovenia,Spain,Sweden.

• International Shipping:

*Please note:

These are estimated delivery times only, therefore Erayak is not guaranteeing delivery dates.