Return & Refund policy
Thank you for shopping at ERAYAK POWER SOLUTION. We strive to provide you with excellent products and services. If for any reason you are not completely satisfied with your purchase, we offer the following return policy:
You have 30 days from the date of purchase to initiate a return.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
To be eligible for a refund, the item must be returned in its original, unused condition. We reserve the right to refuse refunds for items that have been used or damaged, as it may affect our ability to resell them.
Exceptions / non-returnable items
Certain types of items cannot be returned, like broken goods(by human), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Shipping Costs and Service Fee: Customers are responsible for the original shipping costs as well as the return shipping costs. Additionally, a service fee of 20 Euros will be deducted from the refund amount to cover administrative expenses.
When returning an item, please include a note with the reason for return and your order number. This information will help us process your return more efficiently.
Once we receive your returned item and verify its condition, we will initiate the refund process. You can expect to receive your refund within 10 business days. Please note that the actual time it takes for the refund to reflect in your account may vary depending on your financial institution.
Prior to returning the item, please contact our customer service team to initiate the return process and obtain the warehouse address. This step is necessary to ensure a smooth return process and to confirm the correct return address.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We appreciate your understanding of these policies and procedures. If you have any questions or require further assistance regarding our return policy, please don't hesitate to contact our customer service team. We are here to help.
Remember to customize the policy according to your specific business requirements. It is advisable to consult legal professionals or experts to ensure compliance with local laws and regulations.