Return & Refund Policy
ERAYAK is obligated to provide the return service to all customers. The return service is currently available to the country of purchase.
If the item is purchased from the ERAYAK official store, the authority to request return or refund is permitted.
If the item is purchased from distributors of ERAYAK, may follow the distributor policies. Please contact your distributor for further information.
Return and refund policies may vary according to local laws and regulations.
Customers can request an order cancellation within 24 hours after placing an order by email or phone with the ERAYAK official store.
However, if the product has already been shipped, a $25 intercept fee will be charged.
If the interception fails, you will need to pay the cost of returning the product and a shipping fee of $25.
Please note that a transaction fee may be charged based on the payment channels after the product has been shipped.
Lost / Damaged Products Received
If the product was not delivered or lost, please immediately contact us.
If the product you received was damaged, or if you receive an incorrect or incomplete product, please immediately contact us with proof of videos and/or pictures.
For the return of goods with non-quality problems, we will deduct the necessary fees and refund.
The necessary fees include freight, product acceptance fee, inspection fee, and packaging fee (If needed).
If you want to know more info, please contact email@example.com
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
30-Days Money-Back Guarantee
Within 30 days of the purchase, if you are unsatisfied without quality issues, you have the authorization to refund after return the items complete, unused and in the original package. However, you are responsible for the double shipping cost(Generally is $40) .
Once the item is received at ERAYAK warehouse and the validity is confirmed, the shipping cost for return will be deducted from the refund.
Please contact ERAYAK Customer Service to get return details.
If 30 days have passed since the purchase, full refund cannot be offered.
Double shipping fee will be deducted from the original payment if you reject the shipments.
NOTE: For products that have been used, we reserve the rights to refuse the return.
Please contact ERAYAK Service for assistance to proceed the return process with proof of purchase provided and merchandise authorization (RMA) number for return.
Please follow the instructions guided by ERAYAK service on how to properly pack and return the product safely.
For Non-quality issues, refund is provided following the “30 Days Money-Back Guarantee ”.
For quality issues, partial refund may be provided according to the usage time of the device after 30 days of the purchase.
Refund will be processed within 14 business days after the product is returned to ERAYAK warehouse with a refund notification to customer email address.
Note: Please contact us if the refund is not received within 14 business days.
1.The customer should provide the order number, product information, and reason for return.
Customers can submit return requests via phone, email, or an online platform.
Merchant confirms the return request:
2.Upon receiving the customer's return request, the merchant verifies the order information and reason for return.
If the return request complies with the return policy, the merchant confirms acceptance of the return.
Merchant provides return instructions:
3.The merchant provides return instructions to the customer, including the return address, packaging requirements, and any other necessary information.
The merchant may require the customer to fill out a return application form or provide other required documents.
Customer returns the product:
4.The customer returns the product to the merchant following the provided instructions.
The customer should ensure proper packaging and protection of the product during the return process.
Merchant receives the return:
5.Upon receiving the returned product, the merchant inspects it to ensure it is in good condition.
The merchant may perform an acceptance check and record relevant information regarding the returned product.
Merchant processes the refund:
6.After confirming that the returned product meets the return policy, the merchant initiates the refund process.
The merchant processes the refund based on the customer's payment method.
The refund may take a certain amount of time to complete, depending on the payment method and policy.
* ERAYAK may reserve the right for the modify and final explanation.