ERAYAK Universal Waterproof Generator Cover Bag 210D eco-Friendly Polyester Material with Weather/UV Dust Resistant Lamination Super Durable 21.5 x 14 x 19.5 inch for Most Generator

Standard (Local) Shipping:

We will provide free shipping with Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Canada, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United States of America (Excludes Alaska, Hawaii, and Puerto Rico). 

International Shipping:

*Please note:

• These are estimated delivery times only, therefore Erayak is not guaranteeing delivery dates.
• Orders are processed within 24-48 hours. We process orders between Monday-Friday and do not ship on weekends.
• For international shipping, we need another 3-7 days before shipping.
• If the goods are not delivered for more than 3 business days, please contact us.
• Please contact us at services@erayaktech.com if you have any questions.

Return & Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at services@erayaktech.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like broken goods(by human), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return Cost

For the return of goods with non-quality problems, we will deduct the necessary fees and refund.

The necessary fees include freight, product acceptance fee, inspection fee, and packaging fee (If needed).

If you want to know more info, please contact services@erayaktech.com

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds - Up to 30 Days
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method in 30 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

How to buy now?

You just need to complete the online payment and fill in your shipping information, and we will deliver the goods to your door.

Differences of socket type/output voltage?

Electrical information is different from your national standard?
Do not worry about this. We will automatically take the socket type/output voltage applicable in your area when we send the goods.

Scope of your local delivery? How long will it takes?

We provide free local delivery service in the North America, EU, with the fastest delivery in 3~5 days.

North America: United States
EU Regions: Germany, France, Spain, Italy, Sweden, Switzerland, Poland, Belgium

Do you ship overseas?  How long will it take?

Yes, we ship all over the world.

International shipping will arrive within 7~15 days.

Note: We will ship from door to door and will not charge you customs duties, taxes, shipping or other fees for any reason.

Can I return my order?

All of our products come with a 30 Day Money-back Satisfaction Guarantee. If you are not happy, we are not happy.

What is your warranty?

We provide a 1-year warranty and lifetime technical support. We have a 24-hour online customer service that responds quickly. Just email us directly and we’ll take you through the process.